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Sr. IT Specialist

I.T. and Software

Role and Responsibility

  • Ensure that the manufacturing infrastructure is configured as per the company policy and fully operational and that software is installed and configured according to the requirements.

  • Provide End-user Computing support to clients and customers which includes provisioning, implementation, troubleshooting and support for End-user Computing operations.

  •  Maintain, improve, and upgrade development and production environments of large scale, distributed and mission-critical systems.

  •  Maintain and enforce security and applicable standards.

  •  Deploy, configure, manage, and perform routine maintenance of iTero’s Windows devices.

  •  Align the OSs and platforms to the organization's security standards.

  •  Provide On-call support as needed (may include off-hours).

  •  Tier 1 to 3 - desktop & apps deployment and support.

  •  Tier 1 and 2 network support, office LANs, as well as troubleshooting the WAN infrastructure.

  •  Engage with vendors for all sorts of IT assets and supports. Interact with employees in a timely, patient, tactful, and professional manner


  • 3+ years’ experience as an IT Sys Admin (Servers, Networking, Virtualisation)

  • 3+ years’ Experience of supporting Windows 10 and Microsoft 365 environment. • Basic experience with Azure, AWS, or other cloud providers

  •  Proven experience working and supporting as a ServiceDesk agent or equivalent in a global enterprise environment.

  •  4 + years of relevant IT support work experience

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